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At BuyEntertainmentCentersOnline, we ship your order utilizing the safest and most dependable furniture transit method possible via our outstanding Home Delivery partners.  

Basic Home Delivery Service

‘Basic Home Delivery’ service is BuyEntertainmentCentersOnline’s most economical home delivery option.  Upon arrival of the merchandise in your area, a home delivery specialist will contact you to schedule a time and date for delivery.  Uniformed delivery associates will deliver your boxed merchandise, and place it in the first dry area of your home or garage.   

 

Unpacking, inspection of the product, placement in the home, assembly (if necessary), and disposal of the packaging are the responsibility of the customer.  The delivery associate does not normally, and is not required to, allow time for the customer to unpack and inspect the merchandise.

 

White Glove Service

‘White Glove’ service is BuyEntertainmentCentersOnline’s premium delivery option, and is available on all orders.  When selected, a home delivery specialist will contact you to schedule a time and date for delivery of your merchandise upon its arrival in your area.  A two-man team of uniformed delivery technicians will carefully unpack your merchandise and provide basic assembly in the room of your choice.  Once the set-up is complete, the delivery team will remove all packaging and debris.

 

White Glove service must be ordered prior to the shipment of your furniture.  This service does not include moving your existing furniture, wall décor, or rugs.  Please make sure that the space in which you wish your new furniture to reside is cleared and ready for your new addition(s).  White Glove service does not include: wiring or installation of electrical components.

 

Special Delivery Situations

If special delivery situations are present, we must be informed prior to shipment so that arrangements can be made.  There may be additional time and charges involved.  Special delivery situations include but are not limited to:

• Shipping to Alaska, Hawaii or international destinations
• Military facilities
• Stair carries – greater than two flights of stairs
• High rise – if no elevator is available or furniture doesn't fit on the elevator
• Spiral or narrow staircases, or other special stair configurations
• Remote or mountainous delivery, or property difficult to access – e.g. low hanging trees
• Island residence requiring access by ferry

Canada

We will ship our furniture into Canada.  We work hard to ensure your international shopping experience is pleasurable and trouble free.  This includes seamlessly crossing the border, processing applicable duties and fees, and Home Delivery by one of our well established shipping partners. 

For complete information on our Canada program, please click here.  Or, if you would like to speak with one of our sales associates regarding Canada, please call us at (888.230.5934) or email us at info@buyonlineinc.com . 

 

Shipping & Delivery Rates

Rates for Basic Home Delivery service are displayed on the checkout screen of your order.  Rates for the White Glove upgrade are shown below.  White Glove rates are assessed in addition to the Basic Home Delivery charge.

Product(s) Total	White Glove Upgrade
up to $900	$75
$901 to $2,500	$95
$2,501 to $5,900	$145
$5,901 to $9,900	$195
$9,901 and up	3% of order

 

Canadian Rates – a Canadian Shipping & Delivery Surcharge (10% of order) will be calculated and added to domestic U.S. shipping rates.  The total shipping charge will be displayed during the final checkout process.  Canadian pricing represents Basic Home Delivery service only.  White Glove service is available for most destinations in Canada.  Please call (888.230.5934) or email info@buyonlineinc.com for a price quote for White Glove service to Canada.

For information on shipping to Alaska, Hawaii, Puerto Rico or to international destinations other than Canada, please call us at (888.230.5934) or email info@buyonlineinc.com.

 

Important Delivery Information – Customer’s Responsibility

At BuyEntertainmentCentersOnline, we make every effort to ensure that your experience is an exceptional one.  This includes partnerships with the very best Home Delivery providers available.  While we don’t anticipate problems with your delivery, accidents do occasionally happen.  For this reason, it’s important for you to understand your role in receiving your shipment.

·     Shipment Origin – In-stock items will leave our Fulfillment Center 2-3 business days after confirmation of the order.  Your credit card is NOT charged (unless paid via PayPal or some check cards) until the merchandise is ready for carrier pick up.

·     Typical Transit Times – your furniture is being transported by furniture home delivery specialists.  Handling furniture through a nation-wide transportation network requires a great deal of care and expertise.  While most Basic Home Delivery shipments travel faster (5-10 business days), White Glove shipments are typically delivered within 10-15 business from the date they leave our facility. 

·     Transit Delays – BuyEntertainmentCentersOnline is not responsible for delayed service transit times.

·     Delivery Appointment – delivery is by appointment only Monday-Friday, depending on area.  The scheduling agent will notify you of the day(s) they are in your area, and will schedule an appointment within a four-hour window.  Any additional charges due to delivery requests outside normal delivery hours/days will be at the customer’s expense. 

·     Inspecting your shipment – you are required to inspect your shipment before the delivery associate completes the delivery.  When signing for your delivery, any damages must be noted on all copies of the delivery receipt. 

-     Basic Home Delivery service – you are required to inspect the condition of the box upon delivery. 

-     White Glove service – you are required to inspect the condition of the unpacked merchandise.  Important – if your merchandise arrives damaged, the condition of the box is relevant and must also be noted.

·     Signing for your delivery – BuyEntertainmentCentersOnline requires a signature at time of delivery.  If you make arrangements for someone else to accept your delivery, you still hold the same responsibilities as if you signed for the shipment. If you make arrangements for the carrier to leave the merchandise without a signature, you wave all rights and release BuyEntertainmentCentersOnline from all responsibility regarding the shipment.   Any exception to this voids BuyEntertainmentCentersOnline’s responsibility for the condition of the merchandise or other delivery issues.

·     Notification of damage or defect – BuyEntertainmentCentersOnline must be notified of any damage or defect within three days of delivery.  (888.230.5934)

Tracking Your Shipment

We will notify you via e-mail when your order ships with a tracking number for your shipment. We encourage you to track your order online or by phone with the specified carrier.  Our Home Delivery partners may provide an estimated delivery date, however these dates are not guaranteed.  Be sure to contact us if anything seems unusual with the progress of the shipment.